Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition in which you received it, unused, unopened, and in its original packaging. You will also need the receipt or proof of purchase.
To request a return, please contact us at info@lumierediessenza.com. Returns must be authorized before they are sent back. Items returned without first requesting a return may not be accepted.
Once your return request has been approved, we will provide instructions on how and where to send your package.
For returns made because of a change of mind or preference, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless the return is due to an error by Lumière di Essenza or the product arrived damaged or defective.
You can always contact us with questions regarding a return at info@lumierediessenza.com.
Return Address
Lumière di Essenza
1351 NE Miami Gardens Dr, Apt 1226E
Miami Gardens, FL 33179
United States
Damages and Incorrect Items
Please inspect your order upon delivery and contact us as soon as possible if an item is defective or damaged, or if you receive an incorrect item. We will evaluate the issue and work with you to make it right.
If the return is the result of a damaged, defective, or incorrect item, Lumière di Essenza will cover the applicable return shipping cost.
Exceptions / Non-Returnable Items
For hygiene, safety, and product-integrity reasons, certain opened or used personal care, bath, body, fragrance, and similar products may not be eligible for return unless they arrived damaged or defective.
Custom-made, personalized, or special-order products are not eligible for return unless they arrive damaged, defective, or incorrect.
Gift cards are non-returnable and non-refundable.
Please contact us at info@lumierediessenza.com if you have questions about the return eligibility of a particular product.
Exchanges
The fastest way to receive a different item is to request a return for the item you have. Once the return has been accepted, you may place a separate order for the new item.
European Union — Right of Withdrawal
If an order is shipped to a customer in the European Union, applicable EU consumer-protection laws may provide a 14-day right of withdrawal for eligible distance purchases. Certain products may be exempt from this right, including qualifying sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed, as well as personalized or custom-made goods.
This section does not limit any mandatory consumer rights that may apply under the laws of the country to which the order is delivered.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 7 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at info@lumierediessenza.com.